At Soulitinerary, our journals, worksheets, guides, and other resources are digital products. Because we deliver these products electronically and you can access or download them after purchase, we do not offer refunds or accept returns for digital products.

We do, however, want to make sure you receive the product you paid for. If you experience a genuine problem with your purchase or download, please contact us, and we will help resolve it.

No Refunds on Digital Products

All digital product purchases made through Soulitinerary are non-refundable once the purchase is complete.

We do not provide refunds for:

• Change-of-mind purchases
• Accidental purchases
• Products that have already been delivered or downloaded
• Purchasing the wrong digital product
• Deciding that you no longer want or need the product after purchasing it

Please read the product description carefully before completing your purchase. Each product page explains what you are purchasing, including the digital format and what is included.

Nothing in this policy excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

If You Have a Problem With Your Purchase

If you successfully complete a purchase but have trouble receiving, opening, or accessing your digital product, please contact us instead of purchasing the product again.

Once we verify your purchase, we can provide a replacement copy or send a fresh copy of the purchased digital product directly to the email address associated with your purchase.

Examples of issues we can help with include:

• The download link does not work.
• The downloaded file is corrupted or won’t open.
• You completed payment but did not receive your digital product.
• The file you received is incomplete.
• You received an incorrect file.

What We Need From You

To help us verify your purchase and resolve the issue, please provide proof of purchase when you contact us.

This may include:

• A screenshot of your purchase confirmation
• A screenshot showing the successful payment or transaction
• Your order or transaction number
• The email address used to make the purchase
• The name of the product you purchased
• Screenshots showing the download or file-access problem, where applicable

Please make sure screenshots clearly show the relevant purchase details. Please do not send complete card numbers, passwords, CVVs, banking passwords, one-time passwords (OTPs), or other sensitive financial information.

Once we have enough information to verify the purchase, we will review the issue and, where appropriate, email you a replacement or fresh copy of the purchased product.

Cancellations

We generally process and make our one-time digital products available shortly after payment. Because of this, orders cannot normally be cancelled after the purchase has been completed.

Please review the product title, description, price, and format before placing your order.

Digital Products Only

Unless a product page specifically states otherwise, products sold by Soulitinerary are digital products and not physical goods.

No physical journal, workbook, guide, or other item will be shipped to your address. Your purchase will be provided electronically.

Contact Us

If you experience a problem with your purchase, please contact us at [email protected] and provide the information needed to verify your order.

Once we verify your purchase, we will work to resolve eligible delivery or file-access issues by providing a replacement or sending a fresh copy of the purchased product to your email.

Our goal is simple: while digital purchases are non-refundable, you should still receive a complete and accessible copy of the product you purchased.